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CC-0753 - USA (Oregon) - Inbound and Outbound Call Center Operations Services - Deadline February 16,2016

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Posted Date : December 07,2015
RFP ID: CC-0753
Government Authority located in Oregon; USA based organization looking for expert vendor for inbound and outbound call center operations services.
[A] Budget: Looking for Proposals
[B] Scope of Service:
(1) Vendor needs to provide inbound and outbound call center operations services during Monday through Friday from 6:00 am and 7:00 pm and on Saturday from 10:00 am to 4:00 pm.
(2) Approximate call volume will be 250,000 inbound calls and 96,500 outbound calls.
(3) An optional pre-proposal conference will be held on December 17, 2015.
(4) Contract period shall be for five years.
[C] Eligibility:
- Onshore (USA Only);
[D] Work Performance:
Performance of the work will be Offsite. Vendor needs to carry work in their office location.
Budget :
Deadline to Submit Proposals: February 16,2016

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